Cloudways Copilot’s SmartFix feature brings one-click, AI-powered problem resolution to your server management experience.
By continuously monitoring for common issues like disk space, inodes, host health, or webstack errors, Copilot can analyze problems, recommend safe actions, and apply fixes automatically—eliminating manual intervention.
This guide explains how SmartFix works, what types of issues they handle, and how you can use them to keep your server running smoothly with just a click.
Table of Contents:
What is a SmartFix?
Smartfix is Cloudways AI Copilot's one-click resolution feature that fixes common server issues automatically. When Copilot identifies a problem, it can automatically resolve it without manual intervention.
How SmartFix Work With Cloudways Copilot?
Copilot detects an issue for Disk space, Disk Inodes, Host Health, Backup or Webstack through continuous monitoring
AI analyzes the problem, generates an insight report and determines if it can be automatically fixed
“Fix with Cloudways Copilot” button appears if automatic resolution is available
It shows you the steps it’s going to take and one click triggers the SmartFix process after confirmation
Issue gets resolved and you receive confirmation
Note:
Sometimes the SmartFix steps may differ from the manual "remediation" steps shown in the insight. This is because SmartFix is optimized for safe, one-click execution, while manual remediation steps provide comprehensive troubleshooting options that may require human judgment or additional context.
Supported Fix Types by Issue:
Issue Type | What SmartFix Does? |
Disk Space | Cleans temporary files, truncates or compresses logs, and removes unused cache files. |
Disk Inodes | Removes small temporary files. |
Host Health | Restarts failed services, blocks bots or traffic to sites. |
Webstack | Restarts Apache/Nginx/MySQL, optimizes configurations, and fixes syntax issues in configurations. |
Using SmartFix
Step #1 - Check Copilot Insights:
Navigate to Copilot in your dashboard
Review any active insights
Step #2 - Look for SmartFix Option:
If available, you'll see "SmartFix" button.
Review changes that Cloudways Copilot will make to fix the issue.
Click to start automated resolution
Step #3 - Confirm Resolution:
SmartFix runs automatically (completes under 5 minutes)
You'll receive confirmation when complete
What Happens During a Fix
Safe execution: SmartFix only performs tested, safe operations
No downtime: Most fixes happen without affecting your site
Automatic verification: System confirms the fix worked
Detailed logging: All actions are recorded for transparency
Insight Statuses & their Meaning
Each Copilot insight has now a status that shows the current state of the issue:
Status | Description |
Open | Default status when insight is first generated. Issue requires attention. |
Fixing | Smartfix is currently running. Please wait for completion. |
Resolved | Issue has been resolved through manual action (not by Copilot). |
Resolved by Copilot | Issue has been successfully resolved by Copilot's SmartFix. |
What happens when a fix fails?
If SmartFix fails, the insight will return to Open status. You can attempt the fix again or contact support for assistance.
Troubleshooting
SmartFix button not appearing?
We’re working on releasing SmartFix for all issues reported by Copilot. If fix for a specific issue is not available currently, it will be added soon.
Some problems require manual intervention
Complex issues need human expertise
Fix didn't work?
Contact support with your Copilot insight ID
Our team can investigate and provide manual assistance
Need more help?
Use the chat support in your dashboard
Email support with "Copilot Fix" in the subject line
Frequently Asked Questions
Do I have to pay anything for the fix in Public Preview?
No, SmartFix is free during Public Preview.
What happens when a fix fails?
The insight returns to Open status. You can retry the fix or contact support for manual assistance.
What's the difference between 'Resolved' and 'Resolved by Copilot' statuses?
Resolved: You or Cloudways support fixed the issue manually
Resolved by Copilot: The SmartFix successfully resolved the issue
What if I'm getting insights for the same server/issue frequently?
You only need to fix the latest insight. Frequent recurring issues may indicate a deeper problem - contact support for investigation.
Is there a way to undo the fixes?
SmartFixes cannot be undone through the dashboard. If you need to revert changes, contact support with your insight ID.
Is there a way to disable insights for a specific server?
Currently, insights cannot be disabled per server. This control will be provided on the UI soon.
Will the fix be available for every insight?
We’re working on releasing automatic SmartFix for all issues reported by Copilot. If the SmartFix for a specific issue is not available currently, it will be added soon.
If I want support to handle the fix instead of using Copilot, will they see the same insights?
Yes, our support team has access to the same insights. When contacting support, mention your insight ID for faster assistance.
Can my team member also apply the fix for a server?
Yes, any team member with server access can apply SmartFix through their dashboard.
How do I give feedback for this feature?
Reply to your preview invitation email, use the feedback option in your dashboard, or contact support with "Copilot Feedback" in the subject line.
Why do SmartFix steps differ from manual remediation steps shown in the insight?
SmartFix is optimized for safe, one-click execution, while manual remediation steps provide comprehensive troubleshooting options that may require human judgment or additional context. Both approaches solve the same issue through different methods.
That’s it! We hope this article was helpful.
Need Help?
If you need assistance, feel free to:
Visit the Cloudways Support Center
Chat with us: Need a Hand > Send us a Message
Or create a support ticket anytime.
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