You may sometimes receive an email from Cloudways saying that a domain has been removed from one of your add-ons, such as DNS Made Easy, Elastic Email, or Cloudflare.
This notification can be confusing, especially if you did not remove the domain yourself.
This article explains why you receive domain removal notifications, when this happens, and what it means for your Cloudways account.
The domain removal process is part of Cloudways’ security checks to make sure that domains are always connected to their current and verified owners.
Understanding this process will help you know what action is required from your side (if any) and reassure you that your other services remain safe and unaffected.
Table of Contents:
Why You Received This Notification
Cloudways sends a domain removal notification when a domain that was previously added to an add-on on your account is verified by another Cloudways user.
This usually happens because Cloudways checks who currently owns and controls the domain.
If another user confirms ownership of the same domain, Cloudways automatically updates the association to ensure the domain is linked to the correct and verified account.
This is a normal and expected security process designed to keep domain usage accurate and protected.
Common Scenarios Where This Happens
You may receive this notification in the following situations:
Domain Ownership Transfer
If you transferred your domain to someone else but did not remove it from your Cloudways add-on, the new owner may later add the domain to their own Cloudways account. When they verify ownership, the domain is automatically removed from your account.
Agency or Developer Offboarding
If an agency or developer previously managed your domain using their Cloudways account and the domain was not removed after offboarding, Cloudways will update the domain ownership once you add and verify the domain on your own account.
In both cases, Cloudways ensures that the domain is always linked to the active and rightful owner.
How the Domain Verification Process Works
When a domain is already associated with an add-on on another Cloudways account, the new user is asked to verify ownership.
This verification usually involves adding a TXT record to the domain’s DNS settings. This step confirms that the user has control over the domain.
Once the verification is successful:
The domain is automatically removed from the previous account
The domain is linked to the verified owner’s Cloudways account
No manual action is required from the previous account owner.
What This Means for Your Cloudways Account
No Impact on Other Services
Only the specific domain that was verified by another user is removed. Your other domains, servers, applications, and add-ons remain fully unaffected.
Improved Security and Accuracy
This process helps Cloudways keep domain management secure and ensures that domains are always connected to the correct owner and active services.
No Action Needed in Most Cases
If you no longer own the domain, you do not need to take any action. The notification is for your awareness only.
If You Still Own the Domain
If you believe the domain was removed by mistake and you are still the rightful owner, you can:
Re-add the domain to the relevant add-on on your Cloudways account
Complete the ownership verification step when prompted
If you need help during this process, Cloudways Support can guide you further.
That’s it! We hope this article was helpful.
Need Help?
If you need assistance, feel free to:
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