How Does Cloudways Copilot Pricing and Billing Work

Cloudways Copilot simplifies server management with AI-powered monitoring, insights, and automated fixes.

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Cloudways Copilot offers three flexible credit-based plans designed to scale with your needs, from individual developers to growing businesses and enterprises.

The Starter plan includes 5 AI credits that renew monthly at no cost. This plan covers insights and includes 2 SmartFixes as a promotional offer. Perfect for getting started with Copilot and experiencing AI-powered server monitoring without any financial commitment. Read promotion terms here.

The Growth plan provides 12 AI credits that renew monthly for $9.99. This plan includes full access to insights and SmartFixes, making it ideal for small to medium-sized operations that need regular AI-powered server maintenance and monitoring.

The Scale plan offers 25 AI credits that renew monthly for $19.99, with options to purchase additional credit packs if needed. This plan includes complete access to insights and SmartFixes, designed for larger operations requiring extensive server monitoring and automated fixes.

Your Copilot subscription includes comprehensive 24/7 monitoring of critical server components including webstack performance, host health, disk space usage, disk inode and backup issues monitoring.

The AI-powered insights feature provides near instant detection of performance issues and smart diagnosis using advanced AI to determine root causes.

You'll receive actionable solutions with detailed recommendations for resolving identified problems.

The Copilot SmarFix feature allows one-click resolution of common server issues with safe execution.

Email notifications alert you immediately when issues are detected, and you get full dashboard access to view, manage, and track all insights.

The system integrates seamlessly with your existing Cloudways alerting preferences and CloudwaysBot notifications.

Cloudways Copilot operates on a credit-based system where each AI insight consumes 1 credit and each Copilot SmartFix consumes 1 credit from your monthly credit allocation.

Your subscription includes a specific number of credits that refresh at the beginning of each billing cycle.

The credit consumption is straightforward: When Cloudways Copilot generates an AI insight report analyzing server issues, it uses 1 credit. When you apply a Copilot SmartFix to automatically resolve an identified problem, it consumes 1 credit. Basic server monitoring and dashboard access don't consume any credits.

Each plan tier includes different credit allocations: The Starter plan provides 5 credits monthly at no cost (during the promotional period), these will be used for up to 5 AI Insights.

The Starter plan includes a special promotional offer providing 2 SmartFixes in addition to the standard credits. This promotional offer is available for 6 months and resets monthly during the promotional period. Read promotion terms and conditions here.

The Growth plan includes 12 credits for $9.99 per month, and the Scale plan offers 25 credits for $19.99 monthly. Additional credit packs can be purchased for the Scale plan when needed.

Credits reset at the beginning of each billing cycle and don't carry over to the next month. This encourages you to take full advantage of Copilot's AI capabilities throughout your billing period.

Credit usage tracking is available in your dashboard, showing current consumption and remaining credits.

Copilot charges are added to your existing Cloudways monthly invoice, making it easy to manage all your hosting costs in one place.

The Starter plan remains free with no billing required, while the Growth and Scale plans follow your existing Cloudways billing cycle.

Payment is processed using your existing payment method on file with Cloudways. There are no separate billing systems or additional payment setups required.

All charges appear clearly itemized on your monthly invoice with transparent pricing and no hidden fees.

The free Starter plan includes a 6-month promotional offer that provides additional SmartFixes beyond the standard credit allocation.

This promotional pricing automatically applies and resets monthly during the promotional period.

Team member access to Copilot is included with your subscription at no additional per-user cost.

When you enable Copilot on your account, all team members automatically gain access based on their existing server permissions and Access Control Lists (ACLs).

Team members with full server access can view insights for all monitored servers, while those with limited permissions only see insights for servers they're authorized to access.

This maintains your existing security structure while ensuring relevant team members can respond to server issues.

All team members can apply automated fixes and provide feedback on insights, making Copilot a collaborative tool for your entire team's server management workflow.

All Copilot plans provide the same features (Insights and SmartFixes) regardless of how many servers you monitor.

The credit-based system means you can use your monthly credit allocation across any number of servers in your Cloudways account.

Whether you have one server or multiple servers, your credit consumption depends on the actual AI insights generated and SmartFixes applied, not the number of servers being monitored.

This gives you flexibility to monitor your entire infrastructure while managing costs through credit usage.

The Scale plan offers additional flexibility with the option to purchase extra credit packs when your usage exceeds the included 25 monthly credits, making it suitable for high-activity environments or large server deployments.

You can change your Copilot plan at any time through your Cloudways dashboard without contacting support.

However, upgrades and downgrades work differently to ensure fair usage and billing.

Example: If you're on the Growth plan (12 credits) and have used 8 credits, then upgrade to Scale (25 credits), you'll immediately have 17 credits available (25 - 8 = 17). If you downgrade from Scale to Growth, the change waits until your next billing cycle.

There are no penalties or fees for changing plans, giving you complete flexibility to adapt as your needs change. If you discontinue Copilot entirely, historical insights remain accessible for reference, but new monitoring and automated fixes will cease.

How much does Cloudways Copilot cost?

Copilot offers three plans: Starter (Free with 5 credits), Growth ($9.99/month with 12 credits), and Scale ($19.99/month with 25 credits plus option to purchase additional credits).

What's the difference between the plans?

All plans include the same features (Insights and SmartFixes). The difference is in the number of monthly credits: Starter (5), Growth (12), and Scale (25). The Starter plan also includes 2 promotional SmartFixes for 6 months.

How do credits work?

Each AI Insight Report costs 1 credit and each SmartFix costs 1 credit. Credits renew monthly and don't roll over to the next month.

Can I upgrade or downgrade my plan?

Yes, you can change your plan at any time through your Cloudways dashboard. Upgrades take effect immediately with used credits deducted from the new allocation, while downgrades apply from the next billing cycle.

What happens to my credits when I upgrade mid-month?

When you upgrade, used credits from your previous plan are deducted from your new plan's allocation. For example, if you used 8 credits on Growth (12 total) and upgrade to Scale (25 total), you'll have 17 credits available immediately.

What happens when I downgrade my plan?

Downgrades don't take effect immediately. You continue with your current plan until the end of the billing cycle, then the downgrade applies for the next month.

Is there a minimum commitment period?

No, Copilot operates on a month-to-month basis with no long-term contracts. You can modify or cancel your subscription at any time.

What happens if I don't pay my Copilot bill?

Copilot charges are part of your regular Cloudways invoice. If payment issues occur, Copilot access may be suspended following standard Cloudways billing policies.

Are there setup fees or hidden costs?

No, there are no setup fees, configuration costs, or hidden charges. You pay only the advertised monthly rate for each monitored server.

How does the credit system work?

Copilot uses a credit-based model where AI insights and automated fixes consume credits from your monthly allocation. Basic monitoring doesn't use credits, but advanced AI analysis and fixes do.

What happens if I run out of credits?

If you exhaust your monthly credits, you can purchase additional credit packs or upgrade to a plan with more included credits. Basic monitoring continues even without credits.

Do unused credits roll over to the next month?

No, credits reset at the beginning of each billing cycle and don't carry over. This encourages full utilization of Copilot's capabilities each month.

How can I track my credit usage?

Credit usage tracking is available in your Copilot dashboard, showing current consumption, remaining credits, and usage patterns to help you plan accordingly.

Can I get a discount for monitoring many servers?

Volume discounts may be available for large deployments. Contact our sales team to discuss pricing for monitoring more than 20 servers.

How does billing work if I add servers mid-month?

Pro-rated billing ensures you only pay for the actual time Copilot monitors each server, calculated from the activation date through your billing cycle end.

That's it! We hope this article was helpful.

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