This article explains how Cloudways customers located in India can pay their invoices using the Pay by Link method.
Due to India’s online payment regulations, certain requirements must be followed to ensure a secure and verified transaction.
This guide will help you understand how Pay by Link works, what to check before making a payment, and how your existing Cloudways funds are handled during the process.
Important Notes to Know Before You Continue:
This process applies only to customers located in India.
Transactions must be completed “in session” as per RBI (Reserve Bank of India) regulations to ensure customer authentication and secure fund flow.
The Pay by Link option follows India-specific payment rules and may differ from payment experiences in other countries.
Table of Contents:
Why Pay by Link Is Required
Under Reserve Bank of India (RBI) e-commerce and payment authority guidelines, online transactions must be completed by an authenticated customer within the same session.
Cloudways follows this process to comply with RBI requirements and to ensure secure and verified payments through the payment gateway.
Quick Checks Before Making a Payment
Before paying your invoice via Pay by Link, ensure that:
You are logged in and have an active Cloudways session.
Your wallet balance is equal to or greater than the invoice amount if you want to pay using existing funds.
You understand that Cloudways cannot split the payment between wallet funds and card transactions.
If your wallet funds are not enough, your card will be charged the full invoice amount.
FAQs
1. Why do I need to log in to pay my invoice via Pay by Link?
RBI rules require the customer to be present and authenticated in the same session while making an online payment. When you pay through Pay by Link while logged in, it verifies your identity and securely connects the payment to your Cloudways account.
2. What happens if I have some funds in my Cloudways account but not enough to cover the full invoice?
In this case, your card will be charged the full invoice amount, and your existing Cloudways funds will not be deducted automatically.
3. Where can I find the Pay by Link option?
You can access the Pay by Link option in two places:
From your Cloudways Account: Go to the My Account → Invoices section. You’ll see a Pay by Link option next to your open or unpaid invoices.
From Nonpaying Email Notifications: When you receive an unpaid invoice reminder email, the Pay by Link option will be included in that message.
4. How can I use my existing Cloudways funds to settle the invoice?
To use your Cloudways wallet funds, make sure your available wallet balance is equal to or greater than the total invoice amount. Once your Cloudways wallet balance is sufficient, the invoice will be settled using your wallet funds automatically.
5. Why can’t Cloudways split the payment between wallet funds and card payment?
This restriction exists because Pay by Link processes the full invoice as a single transaction and does not support split payments. This is different from saved card payments in other regions, where splitting is possible.
6. What happens if I pay via Pay by Link without topping up my funds first?
If your wallet balance is insufficient and you still proceed, your card or bank account will be charged the full invoice amount.
7. What should I check before using Pay by Link?
You should confirm that:
You are logged in
Your session is active
Your wallet balance is sufficient if you intend to use funds
You understand that insufficient funds will result in a full card charge
Follow the following navigational instructions to check:
Logging into your Cloudways account.
Going to My Account → Add Funds.
Adding the remaining amount needed to fully cover the invoice.
8. Why does Cloudways follow this Pay by Link process?
Cloudways adheres to this process to remain compliant with RBI regulations for payment aggregators, ensuring secure customer authentication and clear, verified fund flow.
Wrap-Up
The Pay by Link process ensures that payments from India are completed securely and in accordance with RBI’s session-based authentication rules.
By reviewing your wallet balance, staying logged in, and understanding how funds are applied, you can settle your invoices smoothly and without interruptions.
That’s it! We hope this article was helpful.
Need Help?
If you need assistance, feel free to:
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