If you’re unable to update your credit card details or add funds to your account, this usually means there is an issue on the bank or card provider side, not with the platform itself.
How to Troubleshoot and Resolve Errors When Adding Funds to Your Cloudways Account?
Here are a few simple checks you should go through:
If you're encountering issues while adding funds or updating credit card details, there are several troubleshooting categories to consider below.
1. Check with Your Bank or Card Provider
Contact your bank or financial institution and confirm the following:
International transactions are enabled on your card
The merchant Cloudways is allowed and not blocked
Your card is active and not restricted for online payments
Banks sometimes block online or international payments for security reasons, even if the card is valid.
In some cases, your bank might require additional steps such as one-time password (OTP) confirmation or whitelisting Cloudways as a trusted merchant to avoid this issue.
2. Make Sure You Have Enough Balance
Ensure that:
Your credit card has sufficient available balance
You have not exceeded your daily or monthly transaction limit
Low balance or exceeded limits can prevent the card from being updated or funds from being added.
3. Try Adding the Card Again
After confirming the above with your bank:
Re-enter your card details carefully
Make sure the card number, expiry date, and CVV are correct
If you encounter an "Invalid Request" error, clearing your browser’s cookies, cache, and history might help.
Consider switching between the classic and new Cloudways user interfaces to resolve any interface issues.
Tip: Use PayPal as an Alternative
If the issue continues, you can pay your invoice using PayPal instead of a credit card. This can help you complete the payment while your bank resolves the card issue.
You can also send an email to [email protected] for more guidance on this matter.
Make sure to include details like the exact error message received, screenshots of the issue, and the payment method used when contacting billing support. This information can assist the support team in providing a quicker resolution.
That’s it! We hope this article was useful.
Additionally, following best practices such as ensuring backup payment methods and verifying balances before transactions can minimize issues.
Need Help?
If you need assistance, feel free to:
Visit the Cloudways Support Center.
Chat with us: Need a Hand > Send us a Message.
Or create a support ticket anytime.
We're here 24/7 to help you!