How Can I Pay My Invoices via PayPal?

At Cloudways, we support multiple payment methods. You can choose to pay your invoices using a credit/debit card or PayPal.

By default, our billing system will try to charge your primary payment method (credit/debit card) at the end of your billing cycle.

If the payment fails—for example, due to insufficient funds or card issues—you can manually settle your invoice using PayPal.

To learn more about our policies for unpaid invoices, click here.

Note: PayPal payments are available only after you have upgraded your trial account to a full account.

Available Payment Methods

Cloudways supports multiple payment options to make billing simple and convenient. Once you upgrade your trial account to a full account, you can pay your invoices using either a credit card or PayPal.

By default, our system automatically attempts to charge your registered credit card for any outstanding invoices. If the transaction fails — due to insufficient funds, expired card, or a bank-related issue — you can manually pay the pending amount using your PayPal account instead.

If your invoice remains unpaid after these attempts, please refer to our Invoice Policy for details on how Cloudways handles unpaid invoices.

Tip:

If you want to upgrade your trial account to a full account using PayPal, please send us your request to [email protected] so that our team can guide you accordingly.
You can always top up your Cloudways account in advance via credit card or PayPal. In this way, all your future invoices will be adjusted from the available funds.

Note:

Cloudways now supports recurring PayPal payments for upgraded accounts, allowing you to manage your billing automatically if you prefer using PayPal. This update is effective April 1, 2026, for new customers and after April 16, 2026, for existing customers.

How Can I Pay My Invoices via PayPal?

The steps below will show you how to pay your invoices using PayPal in the unified interface.

Step #1 — Navigate to Account:

From the top menu bar, open Profile.
Go to billing by clicking on your profile icon at the top-right of the dashboard, then select Billing from the dropdown.

Step #2 — Billing Tab:

You’ll land on the Billing → Overview tab.
Click the Make a Payment button on the right-hand side.

Step #3 - Make a Payment:

Select how you want to proceed:

Choose Pay Estimated Due Amount (if available), or
Enter a Custom Amount manually.
Select on PayPal if available in the Payment Method.

Step #4 - PayPal as Payment Method:

Add PayPal as Payment Method (if not added already)
Click Add New under Payment Method.
You’re all set. Your invoice will be paid once payment is successfully made via PayPal.

In the popup:

Select the PayPal tab.
Enter the required billing address.
Click the yellow PayPal button to proceed with linking your PayPal account.

Note: A one-time verification of $5.00 may be required to link PayPal successfully. This amount will be adjusted in your first bill.

Step #5 - Submit Paymet:

Once added, select PayPal from your list of saved payment methods.
Click Submit Payment at the top-right to complete the transaction.

Now, you will be redirected to the PayPal website where you can complete the payment.

Classical Interface - Pay Your Invoices with Classical Interface:

If you're using the Classical Cloudways billing experience, follow these steps:

Note:

Cloudways is gradually rolling out the new billing experience. If you're still using the classical layout, follow the steps below until Step 3. From there, you’ll be redirected to the New Billing Interface, and should continue following the steps under that section.

Step #1:

Step #2:

In the left-hand menu, click on Billing under the Account section.

Step #3:

Click on Go to Billing to access the new billing system.

You will now be redirected to the new billing interface. Please continue with the remaining steps from Step #2 in the above section.

That’s it! We hope this article was helpful.

Need Help?

If you need assistance, feel free to:

Visit the Cloudways Support Center
Chat with us: Need a Hand > Send us a Message
Or create a support ticket anytime.

We're here 24/7 to help you!