Unrecognized Cloudways Credit Card Charge – Causes & Resolution Guide

If you notice a Cloudways charge on your credit card that you do not recognize, don’t worry — this can happen for several reasons.

In most cases, the charge is linked to your monthly usage, an active server, backups, add-ons, or a team member who may have access to your account.

This article will guide you through the common causes and simple steps to verify the charge, so you can quickly identify where it came from and take the right action.

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You may occasionally notice a charge on your credit card that doesn’t seem to match your Cloudways invoice or expected billing amount.

There are several common reasons why this may occur, and most of them are easy to verify.

To help you quickly identify the source of the charge and clear up any confusion, we’ve listed the most likely possibilities below.

If you may have added funds previously and your current invoice amount has exceeded the available funds, then the remaining amount is charged to your credit card.

For instance, your available balance is $20, and your current invoice amount is $23, then the remaining $3 is charged to your credit card.

To check this out, download your latest invoice and check if a portion of the invoice amount was adjusted using the available funds.

If you own multiple Cloudways accounts, then there is a chance that the charge which you see on your credit card bill belongs to one of your accounts.

Tip

Still, if you are unable to locate the source of the charged amount, please contact us at [email protected] with the following details:

After reviewing all the details, we will get back to you and will do our best to assist you with the charges.

That’s it! We hope this article was helpful.

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