If you see the “Your Account Has Reached Its Maximum Server/Memory Size Limit” notification on the Cloudways Platform, it usually means your account has hit a temporary scaling or cloning limit.
This notification appears when you try to vertically scale or clone a server beyond certain predefined server sizes. These limits are in place to protect platform resources, prevent misuse, and keep your account secure.
In this article, we’ll explain why this notification appears, which server sizes are affected, and what you can do to remove the limitation so you can continue scaling your infrastructure without interruption.
Table of Contents
Why Am I Getting "Your Account has Reached its Maximum Server/Memory Size Limit" Notification?
This notification appears when you try to vertically scale or clone a server that exceeds the allowed server or memory size for your Cloudways account.
You will typically see this message at the top-right corner of the Cloudways Platform during the scaling or cloning process.
Server Sizes Where This Limit Applies
The limit may appear if you attempt to scale or clone servers outside the following supported sizes:
DigitalOcean, Linode, Vultr
1 GB
2 GB
4 GB
Google Cloud (GCE)
n1-standard-1
n1-standard-2
Small
Medium
Why Does Cloudways Apply This Limitation?
Cloudways applies this limit to:
Prevent platform resource misuse
Protect your account security
Reduce the risk of fraudulent activity
Ensure fair usage across all accounts
These restrictions are account-level safeguards and do not indicate an issue with your server or application.
How Can I Remove This Limitation?
You can request removal of this limit by contacting Cloudways Support.
What You Need to Do
Contact Live Chat Support
Click Need a Hand > Send us a Message from the Cloudways Platform
OR
Create a Support Ticket
Explain that you want to remove the server or memory size limitation
Important:
You may be asked to add prepaid funds equal to 50% of the server’s cost to your Cloudways account. This step helps validate your account and ensures secure usage of platform resources.
Once your account is verified:
The restriction will be removed
You will be able to scale or clone servers without seeing this notification again
Does This Affect My Existing Server or Website?
No.
This notification does not impact:
Your existing server
Your applications
Your website performance
Your live traffic
It only appears when you attempt to scale or clone servers beyond the allowed limits.
That’s it! We hope this article was helpful.
Need Help?
If you need assistance, feel free to:
Visit the Cloudways Support Center
Chat with us: Need a Hand > Send us a Message
Or create a support ticket anytime.
We're here 24/7 to help you!