Canceling your Cloudways account is a straightforward process, but it’s important to complete a few required steps to avoid unexpected charges or data loss.
This guide explains how to cancel your Cloudways account safely and correctly, including what to do before cancellation, how billing works after account closure, and the exact steps inside the Cloudways Platform.
Whether your project has ended, you are moving to another hosting provider, or you no longer need managed cloud hosting, this article helps you cancel your account with confidence.
By following the steps outlined here, you can ensure that all servers, add-ons, and services are properly removed, your data is backed up, and your final invoice is handled correctly.
Table of Contents:
How to Cancel Your Cloudways Account
Cloudways does not require long-term contracts. You can cancel your account at any time if your project has ended or you no longer need Cloudways managed hosting.
However, account cancellation is permanent, and certain steps must be completed before you proceed.
This ensures that your data is protected and that no unexpected charges appear on your final invoice.
Important:
If you are canceling your account due to any problem, then contact us first via LiveChat or open a support ticket so we can rectify the issue. Additionally, after deleting your servers and deactivating add-ons, it is strongly recommended to contact Cloudways Support to confirm that all related services have been unsubscribed and verify that no further billing will occur.
Before You Cancel Your Account (Important)
Before canceling your Cloudways account, make sure you complete the following actions:
Back up or migrate your data:
Download a full backup of all your applications and databases. Once your account is canceled, data cannot be recovered.Delete all active servers:
Servers must be deleted before you can cancel your account.Deactivate all add-ons:
Any active add-ons must be removed to prevent additional charges.Review your billing:
Cloudways uses post-paid billing. You may receive a final invoice in the next billing cycle for usage until the date of cancellation.
Tip:
If you are canceling due to a technical or billing issue, contact Cloudways Support via Live Chat or a support ticket before canceling. Many issues can be resolved without closing your account.
Step #1 - Download a Backup of Your Application:
Log in to the Cloudways Platform using your email address and password.
Open the application you want to back up.
Download a full application backup, including files and databases.
Backing up your data ensures you can restore or migrate your website after cancellation.
Click here to read the article about how to download the backup of your application.
Step #2 - Delete All Server(s):
From the top menu bar, click Servers.
Select each active server.
Choose Delete Server and follow the on-screen instructions.
Select a reason for deletion when prompted.
All servers must be deleted before you can proceed with account cancellation.
Click here to find the complete navigation to delete all servers.
Step #3 - Deactivate All Add-ons:
From the top menu bar, open the Grid menu.
Click Add-ons.
For each active add-on, click Edit.
Select Remove Subscription to deactivate it.
Make sure no add-ons remain active, as they can generate additional charges.
Click here to find the complete navigation to deactivate all Add-ons.
Step #4 - Cancel Your Cloudways Account:
From the top menu bar, click your Profile icon.
Select Account.
Scroll to the bottom of the page.
Carefully read all cancellation information.
Agree to the listed conditions.
Click Cancel My Account.
Once confirmed, your Cloudways account will be permanently closed.
Important Notes About Account Cancellation:
Account cancellation is irreversible.
All servers, applications, and data are permanently deleted due to GDPR and privacy compliance.
Canceled accounts cannot be restored.
To use Cloudways again, you must sign up with a new email address.
Cloudways cannot cancel accounts or servers on your behalf due to security and privacy policies.
Any usage before cancellation may result in a final invoice in the following month.
Security and Privacy Considerations
Cloudways follows strict security and data protection standards:
Only the account owner can initiate account cancellation.
All data is permanently deleted after cancellation.
Cloudways Support cannot retrieve or reactivate canceled accounts.
That’s it! We hope this article was useful.
Need Help?
If you need assistance, feel free to:
Visit the Cloudways Support Center.
Chat with us: Need a Hand > Send us a Message.
Or create a support ticket anytime.
We're here 24/7 to help you!