Frequently Asked Questions About Rackspace Add-on

The Rackspace Email Add-on offered through Cloudways provides a reliable and cost-effective solution for professional mailbox hosting.

For just $1/month per mailbox, you get access to Rackspace's premium features—25GB storage, secure IMAP/SMTP access, webmail, domain aliases, email forwarding, and more.

In this FAQ article, we’ll answer the most common questions about configuring your Rackspace mailbox, setting up aliases and forwarding, understanding catch-all emails, and managing migrations from other hosts.

Whether you're new to Rackspace or need quick answers, this guide has you covered.

Table of Contents:

For $1/mo will I get the same services as Rackspace provides with direct accounts?

Yes, you will get all the same features using Rackspace Email Addon which you will get directly from Rackspace i.e. 25GB mailbox, Secure IMAP (Outlook & Mobile), domain aliases, Web-based, anywhere access, and a lot more.

Can I set up a separate Rackspace account for my clients?

Yes, you can set up a separate Rackspace account for your clients. For that, you just need to provide us the domain and email box details.

How can I configure Rackspace email settings (IMAP/SMTP) on my outlook / IOS/mobile application?

Please take a look at this useful support KB for Rackspace email clients configuration.

What is the difference between POP3 and IMAP?

POP3 is used to download mail to a single device. The main usage of POP3 is to import emails and delete them from the sender location. IMAP, on the other hand, is used for connecting multiple devices to forward email.

Can I use Rackspace for transactional (server’s outgoing) emails?

Rackspace is for mailboxes (i.e. [email protected]) sending and receiving emails both. While transactional email service is used for outgoing emails only i.e. email (subscribers, order confirmation, and marketing, etc.) sent from application/websites. Furthermore, Rackspace comes with a limitation for outgoing emails and you cannot use it for mass volume transactional emails. We suggest you use our SMTP (Free) or Elastic Email (Paid) Add-ons as an alternative.

How can I add multiple addresses per domain, and forward these emails to different and unique addresses?

You can do that by using the Alias feature. Alias is used to forward all emails from an alternate account to your main email id. For example, if you have an email [email protected] and an alias as [email protected] then all mail sent to [email protected] would be forwarded to [email protected].

Is there any additional cost for using an alias?

Creating an Alias generates no additional cost.

Can I have more than one Alias for an email account?

Yes, you can set up multiple aliases.

Is there any limit to using an alias?

There is no limit to using an alias with the same domain for your mailbox.

What is email forwarding?

Email forwarding is when mail is forwarded from one account to another.

How do I forward Rackspace email?

This can be done directly through the Rackspace add-on, please refer to the KB section.
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Alternatively, you can also set this up from your Rackspace webmail directly. Simply go to Settings > Incoming mail > Forwarding.

Is there any additional cost for email forwarding?

There is no additional cost for forwarding emails.

What are catch-all emails?

Catch-all email is when you have an email sent to any mailbox within your domain and it is being forwarded to a single mailbox. For example, if you have a mailbox [email protected] and use catch-all email, then any email sent to [email protected] would be sent to [email protected].

How do I set up my email to catch all mail?

This can be done directly through the Rackspace add-on, please refer to the KB section.

Can you migrate my email from my old hosting to Rackspace?

Yes, you can avail this option when you subscribe by updating this in the notes section.

Is there any cost for email migration?

Yes, we charge $10 for email migrations per mailbox.

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