If you encounter an issue that requires detailed investigation, Cloudways Support is here to help. While our Knowledge Base covers most common questions, sometimes you may need personalized assistance.
In such cases, creating a support ticket ensures that your query is properly documented and routed to the right support team for resolution.
This guide walks you through the exact steps to submit a ticket from your Cloudways Platform dashboard.
Table of Contents:
How to Create a Support Ticket
In this article, we will show you how to create a ticket to get in touch with Cloudways Support.
Navigation Steps to Create a Support Ticket
Log in to your Cloudways Platform using your email address and password. Follow the following steps to submit a new support ticket.
Step #1 - Log in to Cloudways Platform:
From your Cloudways Platform dashboard, click the “Need a hand?” widget located on the right-hand side of the screen.
Step #2 - Expand the Help Menu:
The Help panel will appear. Scroll down to access more options and resources.
Step #3 - Select “Support Ticket”:
Click on the Support Ticket option from the Help panel.
Step #4 - Submit a Request:
You’ll be redirected to the Support Portal in a new tab. Click “Submit a request” in the top-right corner.
Step #5 - Fill Out the Support Form:
Enter all the necessary details about your issue, including category, description, and attachments (if any).
Once completed, submit the ticket.
Useful Tips:
If you are a team member, please mention your email address in the CC to get all the notifications.
Always provide detailed and accurate information in your ticket. This helps the support team troubleshoot faster and provide you with a quicker resolution.
Once your ticket is submitted, you will receive a notification on your registered email address.
Our support team will now take care of your query and update you on the ticket as per our Service Level Agreement (SLA).
That’s it! We hope this article was helpful.
Need Help?
If you need assistance, feel free to:
Visit the Cloudways Support Center
Chat with us: Need a Hand > Send us a Message
Or create a support ticket anytime.
We're here 24/7 to help you!