Being added as a team member on the Cloudways Platform lets you manage specific parts of an account without full ownership access.
Depending on the permissions granted by the account owner, you can work with servers, applications, billing details, and support tools—securely and independently.
This guide explains what you can and cannot do as a team member on Cloudways, how to access your team environment, and which platform areas are available to you.
It is designed to help you quickly understand your role, avoid permission-related confusion, and work efficiently within your assigned access level.
Table of Contents:
What Can I Do As a Team Member
Once you are added as a team member on the Cloudways Platform, you can perform actions within the account based on the permissions granted by the account owner.
These permissions define whether you can access servers, applications, billing, and support features.
Your access is limited to assigned areas only, helping maintain account security while allowing smooth collaboration within teams.
Step #1 — Activate Your Team Member Access
After the account owner adds you as a team member, you will receive two emails:
Welcome Email
Activate Your Team Member Access
The activation email contains a link to set your password. Click Click Here in the email and follow the instructions to activate your team member account.
Note:
An email address used as a team member can manage multiple Cloudways accounts. However, the same email address cannot be used as a parent account.
If you want to create your own Cloudways account, use a different email address to sign up directly.
You can now check hosting providers comparison.
Step #2 — Accessing Cloudways Platform
Log in to the Cloudways Platform using your registered email address and password.
Once logged in, you will see only those areas of the platform that you have permission to access.
Server Management
If server access is enabled for your role, click Servers from the top menu to manage allowed server-level actions. Based on your permissions, you may be able to:
Start or stop a server
Scale a server
Clone a server
Delete a server
Tip:
You can also switch between different team environments if you have access to more than one.
Application Management
To manage applications, click www on a specific server. From there, you can access only the application-level features assigned to you, such as:
Updating application settings
Managing add-ons
Using migration tools
Billing
If billing access is enabled, you can view all billing-related information from the Account section. This includes invoices, usage details, and payment-related information, based on assigned permissions.
Cloudways Support
If you are allowed access to support features, click Need a Hand to:
Chat with Cloudways Support
Browse Cloudways Help Center articles
Create a support ticket
View support-related details, including scope and support plan
Account Information
From the My Profile section, you can update your personal account details, including:
Name
Email I.D
Password
Account name
Click on the relevant fields to make changes as needed.
Note:
Team members cannot add new servers to an account. For new server requests, contact the account owner.
An email address already linked to a Cloudways account (Trial or Full) cannot be used as a team member.
For SFTP/SSH access, team members must generate their own credentials.
That’s it! We hope this article was helpful.
Need Help?
If you need assistance, feel free to:
Visit the Cloudways Support Center
Chat with us: Need a Hand > Send us a Message
Or create a support ticket anytime.
We're here 24/7 to help you!