Why am I Receiving a “New Login Alert”?

Client Security is a top priority at Cloudways, and keeping your account safe is part of that commitment. If you’ve received a “New Login Alert” email, it means Cloudways detected a sign-in attempt that looks different from your usual login activity.

This alert is designed to help you quickly identify whether the login was made by you or if it requires your attention. In many cases, the alert is triggered by simple changes, such as logging in from a new device, browser, location, or network.

However, it can also act as an early warning for unauthorized access.

In this article, you’ll learn why you’re receiving a New Login Alert, what actions you should take, and how to secure your Cloudways account if the login wasn’t initiated by you.

Our previous efforts include introducing the Two Factor Authentication (TFA) and a new password policy for the Cloudways Platform to avoid any intervention.

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We have made improvements in our monitoring system that will send an alert to your registered email address or phone number if any unusual login attempt is made on the Cloudways Platform regardless if you are the main account owner or a team member.

Here, an unusual login attempt refers to the following scenarios.

In an event, when you have the Two Factor Authentication (TFA) activated and an unusual login attempt is made, our monitoring system will notify you of the login activity via email once the TFA code is entered while logging in.

If you do not have a Two Factor Authentication (TFA) setup, then you will receive a 6-digit verification code via email, or phone number based on your preference (by default, email is chosen) to be entered while logging in.

A verification code (in case of unusual login) can be requested on the registered email address or phone number, and this preference can be set easily using the Cloudways Platform.

Moreover, this extra security measure can be turned off, which means that no verification code will be sent, but you will be notified in case of unusual activity.

The following steps will demonstrate how you can change the preference of receiving the verification over your email or phone number and also how you can turn off this action.

Log in to the Cloudways Platform, click on the Profile icon from the top right drop down. Next, click on the My Account button.

Now, switch to the SECURITY tab in the account settings.

You will see several options under the NEW LOGIN ALERT section such as:

So, you can choose which option is best for you, and finally, click on the SAVE button.

That’s it! We hope this article was helpful.

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