Managing your finances effectively is crucial for the smooth operation of your web applications and services.
On Cloudways, the wallet system offers a streamlined way to handle payments, add funds, and pay out invoices.
This comprehensive guide will cover everything you need to know about managing your Cloudways wallets, including understanding the wallet mechanism, promotional credits, and tracking and handling invoices.
Note:
With the transition to DigitalOcean’s new billing platform (go-live on April 1, 2026), Cloudways now provides an enhanced, structured wallet system that supports multiple payment methods, automated invoice handling, and transparent reporting.
Cloudways Wallet Currency
All transactions on Cloudways are now exclusively in USD, ensuring standardized billing for global customers. Any past invoices in other currencies may still be settled in the original currency, but all new transactions post-migration will be in USD.
Understanding Cloudways Dual-Wallet System
Cloudways uses two wallets to manage your account balance:
1. Credits Wallet
Purpose: Holds promotional credits (such as signup bonuses or referral rewards).
Auto-Usage: Applied first when settling invoices.
Validity: Promotional credits expire 1 year from the date they’re issued.
Notes: Only one promo code can be active at a time.
2. Funds Wallet
Purpose: Contains prepayments made via credit card or PayPal, and any refunds you receive.
Usage: If promotional credits are insufficient, the invoice remainder is paid from your Funds Wallet.
Payment Flexibility: You can now add multiple payment methods, including recurring PayPal payments and backup credit cards.
Total Wallet Balance
Your Total Balance is the sum of the Credits Wallet and Funds Wallet, giving you a clear view of your available financial resources.
How Wallets Work During Billing
Invoices are now generated on the 1st of every month.
The system automatically applies promotional credits first.
Any remaining balance is deducted from the Funds Wallet.
You can also partially pay invoices during the month (based on month-to-date estimates).
How to Manage Your Cloudways Wallets and Payments
Follow the steps below to pay your invoices using PayPal on the Cloudways Platform.
Go to the Cloudways Platform and sign in using your registered email address and password.
Step #1:
Go to billing by clicking on your profile icon at the top-right of the dashboard, then select Billing from the dropdown.
Step #2:
You’ll land on the Billing → Overview tab.
Click on the Credits & Discounts tab.
Step #3:
Under the Credits section, you’ll see your total available credits. These credits (such as promotional or referral rewards) are automatically applied to your next invoice.
If no credits are available, it will display as $0.00.
Check Any Active Discounts from the Discounts section. Like credits, discounts are automatically applied to eligible invoices.
To add funds or settle invoices, click the “Make a Payment” button on the top right. You can pay using your saved payment methods or add a new one.
Step #4 - Billing History:
On the right side of Overview, click Billing History.
Here, you can click on the three dots at the end of each transaction to access downloads.
You can download PDF or CSV for any billing transaction that you have made.
Managing your finances on Cloudways has never been easier, thanks to the comprehensive and user-friendly Cloudways Wallets system.
By understanding how to utilize both the promotional credits and funds wallets effectively, you can ensure flawless payment processes and avoid any interruptions in your service.
The clear tracking and reporting features provide full transparency, helping you stay informed about your financial activities.
Classical Interface - How to Access your Cloudways Wallet:
Customers who are still using Classical Interface should follow the steps mentioned below.
Step #1:
On your Cloudways dashboard, open the Account menu by going to the top-right corner and click on the user icon next to the search bar.
This will open a dropdown menu, click on ‘Account’.
Step #2:
On the left sidebar of the Account page, click on the “Billing” tab (just below “Account”).
Step #3:
You’ll see a message indicating that billing has been moved to the unified billing experience.
Now, click on the “GO TO BILLING” button to access the new billing interface.
From this point, you’ll be redirected to the Unified Billing Interface.
Please continue from Step #2 under the New Billing Interface section of this article to manage your Wallets and Payments.
FAQs
How do I add funds to my Cloudways Funds Wallet?
You can add funds via Credit Card or PayPal by following this knowledgebase article.
How are invoices settled if I have both promotional credits and advance funds?
Invoices are settled using promotional credits first. If the promotional credits are insufficient, the remaining amount is deducted from your advance funds. The Credits Wallet will always take precedence in settling invoices, followed by the Funds Wallet.
Can I change the currency of my Cloudways account?
No, the default currency for all transactions on the Cloudways Platform is USD. All previous funds have been aggregated and converted to USD.
How can I track which wallet was used to settle an invoice?
In the Transaction Details section, both additions and deductions will indicate which wallet was used. In case of partial utilization, entries from both wallets will be shown separately.
What should I do if my invoice remains unpaid?
If your invoice remains unpaid, your account may face restrictions, and your servers and applications may be stopped and eventually deleted. Ensure you update your payment information or add sufficient funds to avoid service interruptions.
Who should I contact if I have issues with my Cloudways Wallets?
For any issues or questions regarding your Cloudways Wallets, you can contact Cloudways support via chat (Need a Hand > Send us a Message) or create a support ticket for assistance.
How can I enable promotional credits on my account?
Promotional credits are typically added to your account through special offers, promotional rewards, or referral programs. They are automatically applied to your Cloudways Credits Wallet and used to settle invoices before any advance funds.
How are affiliate payouts managed in Cloudways Wallets?
Affiliate payouts are credited to your Funds Wallet. This allows you to use the affiliate payouts to settle invoices within the Cloudways platform.
How often are the Transaction Details updated?
The Transaction Details are updated in real time, providing the latest information about your fund usage and available balances.
That’s it! We hope this article was helpful.
Need Help?
If you need assistance, feel free to:
Visit the Cloudways Support Center
Chat with us: Need a Hand > Send us a Message
Or create a support ticket anytime.
We're here 24/7 to help you!