This guide explains what Copilot offers, what's included in your subscription, and how you can easily get started.
Table of Contents:
What is Cloudways Copilot?
Cloudways Copilot is an AI-powered hosting assistant that brings intelligence to managed hosting. It's designed to transform how you manage and optimize your websites by making hosting smarter, and intuitive.
AI-powered insights are Copilot’s first feature, it integrates with Cloudways alerting system, monitors your servers 24/7 and brings you instant insights into your hosting vitals.
Rather than spending time troubleshooting on your own, Copilot’s AI powered insights help you maintain optimal server performance.
What do AI-powered insights do?
AI-powered insights transform how you handle server issues by:
Continuous Monitoring: Actively monitors your server's critical components 24/7:
Webstack performance
Host health
Disk space usage
Disk Inode
Backup Issues
Detection: Identifies potential performance issues the moment they arise
Smart Diagnosis: Uses advanced AI to analyze and determine the root cause of any detected issues
Actionable Solutions: Provides clear, specific & detailed recommendations to resolve the identified problems
It acts as a first responder to any issues arising in your Webstack, Host, Disk Space & Disk Inodes and that potentially cause performance problems.
What Does SmartFix do?
Copilot SmartFix can automatically resolve many common server issues (that Copilot AI Insights diagnoses) with a single click. From restarting failed services to cleaning up disk space, SmartFix applies proven solutions instantly while you maintain full control. You can choose to apply fixes manually or let SmartFix handle them automatically.
Read more about how Copilot SmarFix works in this Knowledge base article here.
With AI-powered insights & SmartFix, your troubleshooting process is reduced to mere minutes, helping you maintain consistent website performance and avoid costly downtime.
Getting Started with Cloudways Copilot
Since its General Availability on August 12th Cloudways Copilot is enabled by default on all new paid accounts of Cloudways Flexible. For existing users of Cloudways Flexible, Cloudways Copilot is being rolled out in phases till the end of September 2025.
Where You'll See AI-powered Insights
AI-powered insights are delivered through the Cloudways dashboard and on any other channels you have set up for CloudwaysBot alerts.
1: Email Notifications:
Whenever issues are detected with your Webstack, Host, Disk Space and Disk Inodes, you’re alerted through an email containing a detailed report on the root cause and solution steps to resolve issues.
2: Platform Dashboard:
You can view your recent insight reports inside your Cloudways Dashboard by clicking “View Insights”. Click “View Details” to read the full report.
How to share your Feedback
Users can provide feedback on Copilot insights through these steps:
After viewing an insight, you'll see the rating option on your dashboard.
Rate the usefulness of the insight.
For insights rated as not helpful, provide additional context through the follow-up prompt.
Expect a short survey after consuming sufficient insights.
Stay tuned for potential follow-up communications during the public preview.
This feedback mechanism helps us continuously improve Copilot's performance.
Note: To learn more about how 1-click SmartFixes work with Cloudways Copilot, check out this detailed guide.
Upcoming Features
Cloudways Copilot will continue to evolve with new capabilities. These include more use cases for AI-powered insights and 1-click SmartFixes for identified issues and root causes.
It will also empower you to take bulk maintenance actions through Cloudways Copilot, such as taking bulk backups and clearing caches in bulk across applications.
Frequently Asked Questions
Will my team members see the insights as well?
Yes, team members on any primary account automatically get opted in once the primary user opts in. A team member will see the insights in their account based on the team member ACLs that have been specified by the primary account owner e.g. If a team member has full access to one server only, they'll see insights generated for that server only.
How is Cloudways Copilot different from the existing CloudwaysBot?
While CloudwaysBot monitors your servers and sends alerts, Copilot takes it several steps further. It not only detects issues, but also uses AI to help diagnose the root cause and provide specific recommendations for resolution. Think of it as upgrading from a simple alert system, to having an intelligent assistant that tells you both what's wrong and how to fix it.
Will Copilot automatically fix issues on my server?
Currently, Copilot provides diagnostics and recommendations, but doesn't make automatic changes. However, automated fixes are on our roadmap, allowing you to implement Copilot's recommendations with a single click, while still maintaining full control over your server.
How much does Cloudways Copilot cost?
Cloudways Copilot operates on a credit-based system. Each AI insight costs 1 credit, and each SmartFix costs 1 credit. As a launch exclusive, all Cloudways customers get 5 free AI credits and 2 free SmartFixes monthly for the first 6 months. After that, you can purchase additional credits as needed. Read Promotion terms here. View full pricing details here.
What types of issues can Copilot detect and diagnose?
Currently, Copilot monitors and provides insights for:
Webstack performance issues
Host health problems
Disk space limitations
Disk Inode usage concerns
Backup issues
How accurate are Copilot's AI-powered insights?
Our engineering teams constantly review generated insights to identify the accuracy of diagnosis and recommendations. Our goal is to be as accurate as possible in our insights, but there is always a chance that an insight turns out inaccurate, that's where your feedback would matter the most as we use it to improve our systems continually and make them stronger.
Can I still access human support when using Copilot?
Absolutely! Copilot complements our human support team rather than replacing it. Think of it as your first responder that can help resolve common issues instantly, while supported by our expert support team available 24/7.
How do I get access to Cloudways Copilot?
Cloudways Copilot is enabled by default on all new paid accounts of Cloudways Flexible. For existing users of Cloudways Flexible, Cloudways Copilot is being rolled out in phases till the end of September 2025.
Is Cloudways Copilot available on classic UX?
No. It is available on New UI only.
That’s it! We hope this article was helpful.
Need Help?
If you need assistance, feel free to:
Visit the Cloudways Support Center
Chat with us: Need a Hand > Send us a Message
Or create a support ticket anytime.
We're here 24/7 to help you!